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Andknit
  • Home
  • Shop
  • Postage & Delivery
  • Contact Us
  • About Us
  • Useful Links
  • Stockists
  • FAQ

FAQ

Will my yarn colour be the same as on my screen?

Due to differences in photography and display settings, we can't guarantee the colours you see online will match the yarn supplied. Please expect some differences. 

Do you have samples?

 Unfortunately, we don't send out samples. Our yarn is individually hand-dyed and we would end up with multiple skeins of yarn that we cannot sell.

Do you sell patterns?

Yes we do. Please visit the patterns category in our shop.  We will add new patterns from time to time, so please revisit. Some patterns are even free. 

Can I pay with PayPal?

Yes, you can. You do not need a PayPal account to use this method of payment.  Simply enter your card details

I have placed an order, but I haven't received a confirmation email

Sometimes the order confirmation can end up in your spam folder, so please check this. You should receive the confirmation with 24 hours of placing the order.  Please contact us if you still haven't received your confirmation after 24 hours and we will check.

Why is there a knot in my yarn?

 We all know how frustrating this is. Unfortunately, it is not uncommon to get knots in the yarn. Sometimes the manufacturer cuts out any damaged yarn. If you have excessive knots in your yarn (3 or more) please get in touch using the contact form. 

We recommend you do not knit a knot as it might come undone later.

Why is my skein of yarn a different weight?

Yarn is a natural product and contains a percentage of moisture.  Yarn can increase its weight significantly in damp conditions and weigh less in dry conditions.  A 100g ball or skein of yarn can weigh up to +/- 10%.  As well as the weight, the length of yarn will vary with moisture content. 



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